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For call centres

Run a better floor

Teams that call the United States all day: one browser phone, AI on every call, a supervisor’s view of the floor, and minutes pooled for the whole team.

  • Agents ready in minutes
  • Every call reviewed
  • Risk under control
The team: each agent’s role, status and when they were last on

Every agent’s month, on one page

An agent: calls, completion, talk time, call outcomes and task workload

An agent in a sample workspace: calls, completion, talk time, open tasks, call outcomes and their latest work.

What it does

Find the script that works

A call centre lives on volume and quality. Script A/B splits your outbound calls between two opening scripts and lets the AI score every call, so a winner is shown only when it is statistically significant — not because one agent had a good day. Every agent has a browser phone and a Power Dialer, every call an AI summary and a quality score.

  • Two opening scripts, tested on real calls
  • A winner only when the numbers say so
  • AI QA on every call

What changes for your floor

Agents ready in minutes

Nothing to install: a browser and a headset.

Every call reviewed

A summary and a quality score for each call — not a sample.

Coaching at the moment it matters

Suggestions during the call, and a supervisor one click away.

Risk under control

Calls that look like fraud come to your reviewers with the evidence.

Minutes for the whole team

Calling minutes, SMS and AI minutes pooled, with a pack when you need more.

Several teams, one workspace

Organizations kept apart, each with its own numbers and reports.

Your first week

  1. 1

    Day 1

    We set up your numbers, users and plan with you.

  2. 2

    Day 1

    Agents sign in and call from the browser.

  3. 3

    Day 2

    The first AI summaries and quality scores arrive.

  4. 4

    Week 1

    Supervisors coach from real calls, not guesses.

Why Aivynzo for call centres

Quality and volume at the same time

Outbound call centres are judged on two things that usually pull against each other: how many calls get made and how good they are. Aivynzo’s power dialer keeps agents talking, while AI call QA scores every conversation and live coaching fixes problems as they happen. Supervisors stop sampling recordings and start coaching from facts — and fraud review protects the business when a call goes wrong.

  • Volume with the Power Dialer
  • Quality with AI QA and coaching
  • Protection with fraud review

Questions

How many agents can we have?

Plans are per agent; Enterprise is priced for large teams.

Can we run several teams?

Yes — organizations inside one workspace, each with its own numbers, users and reports, on the plans that include them.

Do we need our own carrier account?

No. Aivynzo Voice provides the calling and the numbers.

How fast can we start?

As soon as your numbers and users are set up — usually the same day.

Features you will use most

Power Dialer

Work through a list of contacts, one call after another.

Live AI coaching

Suggestions to the agent while the call is going on.

Supervisor live view & listening

See the calls going on and listen in.

Risk & Compliance

Scam and fraud risk found on calls and brought to your reviewers — people decide.

AI Insights & Intelligence

Trends, topics and agent performance across your calls.

Set up your floor

We set up your numbers, users and plan with you.