A cloud call center in the browser
Your whole team calls from the browser — one contact, a whole list, or the calls that come in. Nothing to install, nothing to plug in.
- Browser softphone
- Power Dialer for lists
- Inbound calls to free agents
A whole list, called one after another
The Power Dialer in a sample workspace: a campaign’s contacts, who has been called, who answered and what came of each call.
What it does
One phone for the whole floor
Agents sign in and call. The softphone has mute, hold and the keypad; the Power Dialer works through a list of contacts one call after another; calls to your numbers ring whoever is free. Every call is logged with its direction, duration, outcome and recording, and the caller ID your customers see is one of your own US business numbers.
- Softphone with mute, hold and keypad
- Power Dialer with the outcome of each call
- Your own US numbers and caller ID
Everything for the calls themselves
Browser softphone
Calls from the browser with a headset: mute, hold and the keypad, on any computer.
Power Dialer
A list of contacts, called one after another, with the outcome of each call kept.
Inbound calls
Calls to your numbers ring every free agent at once; the first to answer takes the call.
Business hours
Outside your hours callers go straight to voicemail — in your own time zone.
Voicemail drops
Leave a recorded message on a customer’s voicemail with one click and move on.
Call recording
Calls recorded automatically when it is switched on for your organization.
How a calling day works
- 1
Sign in
Agents open Aivynzo in the browser; the softphone is ready in seconds.
- 2
Call
From a contact, a Power Dialer list or the keypad — or answer an incoming call.
- 3
Log
Each call is kept with its outcome, its recording and its notes.
- 4
Follow up
Missed calls and promised call-backs become tasks for the right agent.
Questions
Do agents need a desk phone?
No — a browser and a headset. Nothing to install.
Which numbers can we call?
Aivynzo is built for teams calling the United States, with US business numbers that Aivynzo sets up for you.
What happens to calls nobody answers?
The caller can leave a voicemail. It is transcribed and summarized, and a call-back task goes to the agent who last spoke with the number.
Can we set business hours?
Yes. An admin sets the hours and the time zone; after hours, callers go to voicemail.
Is every call recorded?
Only when automatic recording is switched on for your organization.
In the plans
Browser softphone & Call Center
Call from the browser; every call is logged with its outcome.
Power Dialer
Work through a list of contacts, one call after another.
Put your team on the phone today
Tell us about your team and we will set up your numbers and users with you.