AI call intelligence
Know what happened on every call without listening to it: transcript, summary, sentiment, lead score, next steps and a quality score.
- Transcript and summary
- Sentiment and lead score
- A quality score for every call
Every call, scored skill by skill
A call in a sample workspace: its AI quality score, what went well and what to improve — beside the full transcript.
What it does
Every call, written down and scored
After each call Aivynzo writes the transcript and a summary, reads the sentiment, scores the lead, lists the action items, suggests the follow-up and scores the call itself — talk ratio, discovery questions, objection handling, listening, opening and closing. Across calls, AI Insights shows the topics, the trends and how each agent is doing.
- Automatic call transcription
- AI call summaries and next steps
- Call quality scoring, skill by skill
What the AI gives you after every call
Transcript & summary
The whole conversation and its short version, minutes after the call.
Sentiment & lead score
How the call went, and how likely the lead is to buy.
Call quality score
Each call scored skill by skill, with strengths and what to improve.
Action items & follow-ups
What was promised, as tasks and a suggested follow-up message.
AI Insights
Topics, trends and agent performance across all your calls.
Script A/B tests
Compare two call scripts on real calls and keep the one that works.
From a finished call to its insight
- 1
The call ends
Its recording is stored with the call.
- 2
Transcribed
The conversation is written down, speaker by speaker.
- 3
Understood
Summary, sentiment, lead score, intent and next steps.
- 4
Scored
A quality score by skill, and tasks for what was promised.
Why it matters
Review every call, not a sample
Quality teams usually listen to a handful of recordings a week and guess at the rest. With AI call summaries and automatic QA scoring, every call is transcribed, summarized and scored — so coaching starts from facts, follow-ups go out the same day, and managers spend their time on the calls that need them. Sales leaders see which conversations turn into deals; support leads see what customers keep asking about.
- Every recorded call reviewed by AI
- Coaching based on every call
- Follow-ups that are never forgotten
Questions
How soon is the summary ready?
Usually within a minute or two after the call ends.
Which languages are transcribed?
Calls are transcribed in the language spoken.
What does the quality score look at?
Talk ratio, filler words, discovery questions, objection handling, listening, the opening and the closing — each scored, with strengths and improvements.
Does the AI decide anything on its own?
No. It writes, scores and suggests; your team decides what to do.
Are calls without a recording analysed?
The analysis works from the call’s recording, so it covers the calls your organization records.
In the plans
AI call intelligence
Transcript, summary, sentiment, lead score and action items after each call.
AI Insights & Intelligence
Trends, topics and agent performance across your calls.
Script A/B tests
Compare two call scripts on real calls.
See your own calls summarized
We set it up with you and you see the first summaries the same day.