Messaging & campaigns
Text customers one at a time or a whole list from your business number — and see every message next to their calls.
- SMS from your business number
- SMS campaigns to a list
- Delivery tracked for every message
One message to a whole list
SMS Campaigns in a sample workspace: each campaign, who made it, and how its delivery is going.
What it does
Every message beside the calls
Send a text to one contact or a campaign to a whole list from your business number. Each message shows whether it was delivered, beside the contact’s calls, so the next agent sees what was sent. Messaging is send only: customers who need you call back.
- Messages by contact
- Campaigns to a list
- Delivered, sent or failed
Texting, built in
SMS to contacts
Text a contact from your business number and see it delivered.
Campaigns
Send one message to a whole list by SMS and follow its delivery.
Next to the calls
What was texted to a contact, beside their calls.
Follow-ups after the call
Templates sent after every call — as a text, or as an e-mail to the contact signed by the agent, with replies going to the agent.
How a campaign runs
- 1
Choose a list
The contacts to reach.
- 2
Write the message
With the contact’s name filled in.
- 3
Send
Aivynzo sends it to everyone on the list.
- 4
Answer
Delivered, failed and opted-out, for every recipient.
Why texts with calls
Reach customers who do not pick up
Some customers never pick up but always read a text. Sending it from your calling software keeps both together: the agent sees the last call and what was texted, follow-ups go from your business number — not someone’s personal phone — and a customer who replies STOP is never texted again.
- One history per customer
- No personal phones
- Opt-outs honoured by themselves
Questions
Which channels can we send on?
SMS, one at a time or as a campaign. Follow-ups after a call go by SMS or e-mail.
Can customers text back?
Messaging in Aivynzo is send only: a reply is not received. A customer who replies STOP is not texted again; anyone who needs you calls your number.
Can we text from US numbers?
Texting from US numbers needs the carriers’ registration; we set it up with you.
In the plans
SMS (send only)
Text contacts from your business number; delivery tracked, STOP honoured.
SMS campaigns
Send one message to a whole list and follow its delivery.
Bring texts and calls together
We set up your numbers and your first campaign with you.