Live coaching & supervision
Help agents while the call is still going on — with AI suggestions on their screen and a supervisor one click away.
- Real-time AI suggestions
- Listen, whisper or barge
- Every free agent at a glance
The whole floor, live
The supervisor view in a sample workspace: calls going on, their timers, and every agent’s status.
What it does
Coaching at the moment it matters
Live AI coaching listens with the agent and suggests what to say next — how to answer a price objection, what to ask, when to close. A supervisor sees every call going on and every agent who is free, and can listen in without being heard, whisper to the agent alone, or join the call.
- Suggestions in English or Roman Urdu
- Whisper heard by the agent only
- Barge in when a call needs you
Two ways to help a call
Live AI coaching
Suggestions to the agent while the customer is on the line.
Live view
Every call going on, how long it has run, and who is free.
Listen in
Hear a call without the customer or the agent being disturbed.
Whisper
Speak to the agent alone; the customer hears nothing.
Barge
Join the call when it needs a senior voice.
Live risk alerts
A call that looks like fraud shows up on the same screen.
How live coaching works
- 1
The call starts
Coaching follows the conversation as it happens.
- 2
A moment arrives
An objection, a question, a buying signal.
- 3
A suggestion appears
On the agent’s screen, only for the agent.
- 4
A supervisor can step in
Listen, whisper or join — from the live view.
Why real-time coaching
Better calls today, not after next week’s review
Feedback after the call helps the next call; real-time call coaching helps this one. New agents get the right answer at the moment they need it, experienced agents are reminded of what works, and supervisors spend their attention where a call is going wrong — not on reading reports. Every whisper and barge stays inside Aivynzo, with no extra phone system to run.
- New agents ramp up faster
- Supervisors help where it matters
- No extra phone system
Questions
Does the customer hear the coaching?
No. Suggestions appear on the agent’s screen only, and a whisper is heard by the agent alone.
Which languages does coaching speak?
English or Roman Urdu, chosen for your organization.
Who can listen in?
Your admins, from the live supervisor view.
Is coaching on for everyone?
It is switched on per organization, in the plans that include it.
In the plans
Live AI coaching
Suggestions to the agent while the call is going on.
Supervisor live view & listening
See the calls going on and listen in.
Whisper & barge
Speak to the agent alone, or join the call.
Coach your next call live
We switch it on with you and you hear the difference on the first day.