Risk & Compliance
Scam and fraud risk on calls, found by Aivynzo and decided by people.
- During and after the call
- Evidence for every alert
- People decide
Every alert, from detection to decision
Risk & Compliance in a sample workspace: calls monitored, alerts by severity, open investigations and what reviewers decided.
What it does
Fraud found by Aivynzo, decided by people
Aivynzo listens for the signs of fraud — someone fishing for one-time codes, card numbers or passwords, posing as a bank or an official — during the call and again after it, and brings the calls worth a look to your reviewers. An alert is something to look at, never a finding against anyone: only a person decides, and nothing is done automatically.
- Real-time and after-call checks
- Your own phrases as well as Aivynzo’s
- A full timeline of every decision
How risk is found and handled
During and after the call
Phrases in English, Urdu and Roman Urdu, and an AI reading of the conversation.
A score and its reasons
The sentence, the time into the call, the rule and the AI’s confidence.
Review with evidence
A reviewer looks, notes what was checked and decides.
Restrict and block
Restrict an agent or block a number — always a person’s action.
Live alerts
A risky call shows up on the supervisor’s live view.
On the record
Every decision kept on the incident’s timeline and in the audit log.
From a risky sentence to a decision
- 1
Heard
A phrase or the AI flags the call — during it or after it.
- 2
Scored
The incident gets a score, a level and its evidence.
- 3
Reviewed
A reviewer starts the review and adds notes.
- 4
Decided
Confirmed, dismissed or escalated — with the reason kept.
Why it matters
Protect your customers and your business
Scam calls that ask for one-time passwords, card numbers or account access cost customers money and companies their reputation. Scam call detection that works during the call lets a supervisor step in before the damage is done; the after-call check catches what was missed. Because every alert comes with its evidence and every decision is a person’s, nobody is accused by an algorithm — and you have the record when someone asks.
- Step in while the call is live
- Evidence for every alert
- A record for every decision
Questions
Is anyone blocked automatically?
No. Aivynzo finds and explains; a reviewer decides, and every decision is kept on the incident’s timeline.
Which languages are checked?
Phrases in English, Urdu and Roman Urdu, plus an AI reading of the whole conversation.
Can we add our own phrases?
Yes — your organization keeps its own phrases next to Aivynzo’s.
Who sees the incidents?
The people your roles allow to see and review risk.
In the plans
Risk & Compliance
Scam and fraud risk found on calls and brought to your reviewers — people decide.
Audit log
Who changed what, and when.
Check your calls for risk
We switch it on with you and walk your reviewers through their first incident.